Terms of Service

1. About KiloCare

KiloCare is a clinical weight management technology platform operated by Agentic Organizations, Mohali, Punjab, India. We connect eligible patients with independent, NMC-registered physicians who may prescribe GLP-1 receptor agonist medications as part of a supervised treatment plan.

KiloCare is not a hospital, clinic, or healthcare provider. We provide technology infrastructure — scheduling, care coordination, and prescription logistics. All clinical decisions are made exclusively by the independent physicians on our platform.

2. Not Medical Advice

Content on this website — including articles, FAQs, product descriptions, and any communications from care coordinators or nutritionists — is for informational and educational purposes only. It does not constitute medical advice, diagnosis, or treatment.

All clinical decisions, including whether to prescribe medication, which medication to prescribe, at what dose, and for how long, are made solely by the independent, licensed physician assigned to your care. Always consult a qualified healthcare provider for medical concerns. KiloCare does not practise medicine.

3. Eligibility

To use KiloCare, you must:

• Be at least 18 years of age.
• Be physically located in India at the time of consultation.
• Provide truthful, complete, and current medical information during the screening process.
• Not have contraindications to GLP-1 therapy, including but not limited to: personal or family history of medullary thyroid carcinoma or MEN 2 syndrome, pregnancy, breastfeeding, or active pancreatitis.

Not all applicants will qualify for treatment. Eligibility is determined solely by the prescribing physician based on clinical criteria. KiloCare does not guarantee enrolment or a prescription.

4. The Doctor-Patient Relationship

Your use of KiloCare does not create a doctor-patient relationship with Agentic Organizations. The doctor-patient relationship exists solely between you and the independent, NMC-registered physician who conducts your consultation.

Physicians on the KiloCare platform are independent contractors, not employees of Agentic Organizations. They exercise independent clinical judgment in all prescribing decisions. KiloCare does not supervise, direct, or control the medical decisions of any physician. KiloCare is not liable for clinical outcomes resulting from a physician's independent medical judgment.

5. Telemedicine & Informed Consent

By using KiloCare, you consent to receiving medical consultation via telemedicine, subject to the Telemedicine Practice Guidelines, 2020. You understand and acknowledge:

• Your first consultation must be conducted via real-time video call with your physician. No prescription will be issued without a completed initial video consultation.
• Follow-up consultations may be conducted via video, phone, or chat at the physician's clinical discretion.
• Telemedicine has inherent limitations. Your physician may require in-person examination or laboratory tests before prescribing or continuing treatment.
• You may withdraw consent for telemedicine at any time, which will end your ability to receive clinical services through the platform.
• In case of a medical emergency, call 112 or go to your nearest emergency department immediately. KiloCare is not an emergency service.

5.1 Video Recording Consent

Video consultations may be recorded for quality assurance and regulatory compliance purposes. You will be notified before a recording begins and must explicitly consent. Recordings are retained for 7 days and then permanently deleted. You may withdraw consent to recording before a consultation begins; the consultation will proceed unrecorded.

5.2 GLP-1 Therapy Informed Consent

Before your first prescription is issued, your physician will discuss the following with you during the video consultation, and your verbal acknowledgment will be recorded as part of the consultation log:

• Common side effects: Nausea, vomiting, diarrhoea, constipation, reduced appetite, and injection-site reactions.
• Serious but rare risks: Pancreatitis, gallbladder problems, kidney injury, and a potential risk of thyroid C-cell tumours observed in animal studies (clinical significance in humans not established).
• Contraindications: Personal or family history of medullary thyroid carcinoma, MEN 2 syndrome, pregnancy, or breastfeeding.
• Storage requirements: Injectable semaglutide must be refrigerated at 2–8°C and protected from light. Improper storage may render it ineffective.
• Monitoring: Regular follow-up with your physician is required. You must report any adverse effects promptly.
• No guaranteed outcomes: Individual results vary. Clinical trials demonstrate significant average outcomes; your personal outcome depends on medical history, adherence, genetics, and lifestyle.

6. Your Care Team — Scope of Practice

Your KiloCare care team may include a prescribing physician, clinical nutritionist, and care coordinator. Their roles are strictly defined:

• Prescribing physician: NMC-registered specialist (endocrinologist, internal medicine specialist, or cardiologist). Makes all clinical and prescribing decisions independently.
• Clinical nutritionist: Registered dietitian providing meal planning and lifestyle guidance. Cannot prescribe, adjust medication doses, or give medical advice.
• Care coordinator: Handles scheduling, follow-up logistics, and medication coordination. Cannot provide medical advice or clinical guidance of any kind.

If you receive advice from a non-physician team member that appears to conflict with your physician's instructions, follow your physician's instructions and notify us at support@kilocare.in.

7. Prescriptions & Medication

Medication is prescribed only at the sole discretion of independent physicians. KiloCare coordinates fulfilment through licensed pharmacy partners in accordance with CDSCO regulations and the Drugs & Cosmetics Act, 1940. No medication is dispatched without a valid e-prescription issued by an NMC-registered specialist.

You acknowledge that:

• GLP-1 medications are prescription-only (Schedule H) drugs in India. Obtaining or using them without a valid prescription is illegal.
• You will follow your physician's instructions on dosage, administration, storage, and follow-up appointments.
• You will report any adverse effects to your physician promptly and seek emergency care if required.
• KiloCare does not manufacture, store, or dispense medications. Pharmacy partners are independent businesses operating under their own regulatory licences.

8. Payments

Current pricing is displayed on the KiloCare website at the time of enrolment and is confirmed to you by your care coordinator before any charge is made. Pricing includes clinical care (teleconsultations and care team access) and is stated separately from medication costs, which depend on your physician's prescription.

No charge is made if you are assessed as ineligible for the programme.Refund requests for the clinical plan are considered on a case-by-case basis within 7 days of billing. Medication refunds are subject to the pharmacy partner's return policy and applicable pharmaceutical regulations. Opened or temperature-compromised medications cannot be returned for safety reasons.

9. Your Obligations

• Provide accurate and complete medical information at all times. Providing false information that leads to an inappropriate prescription is your sole responsibility.
• Attend scheduled consultations or cancel at least 24 hours in advance.
• Follow your physician's clinical instructions, including storage requirements and monitoring.
• Not share, resell, or redistribute prescribed medications.
• Not use the platform to obtain medications for any person other than yourself.

10. Limitation of Liability

To the maximum extent permitted by applicable Indian law:

• KiloCare is not liable for clinical outcomes, adverse reactions to prescribed medications, or decisions made by independent physicians.
• KiloCare is not liable for delays in pharmacy fulfilment, cold-chain failures beyond our pharmacy partner's reasonable control, or medication unavailability.
• Individual weight loss and health outcomes vary. KiloCare makes no guarantee of specific clinical results.
• KiloCare's total aggregate liability for any claim arising from or related to use of the platform shall not exceed the total fees paid by you to KiloCare in the 12 months immediately preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Agentic Organizations, its directors, employees, and contractors from any claims, damages, or costs (including reasonable legal fees) arising from: (a) your breach of these terms; (b) your provision of false or incomplete medical information; (c) your failure to follow your physician's clinical instructions; or (d) your unauthorised use of the platform or prescribed medications.

12. Intellectual Property

All content, design, software, and branding on this website are the property of Agentic Organizations and may not be reproduced without written permission. References to pharmaceutical product names are for informational and educational purposes only and remain the intellectual property of their respective owners.

13. Privacy & Data

Your use of KiloCare is subject to our Privacy Policy, which is incorporated into these terms by reference. The Privacy Policy explains what data we collect, how it is used and protected, and your rights under the DPDP Act, 2023.

14. Governing Law & Dispute Resolution

These terms are governed by the laws of India. Any dispute arising from or related to the use of this platform will first be referred to mediation conducted in Mohali, Punjab. If mediation does not resolve the dispute within 30 days, it will be subject to the exclusive jurisdiction of the courts in Chandigarh, India.

15. Changes to Terms

We may update these terms from time to time. Material changes will be communicated via the website and, where possible, via direct notification to active users at least 14 days before the change takes effect. Continued use of the platform after the effective date of any change constitutes acceptance of the updated terms.

16. Contact

Agentic Organizations
Mohali, Punjab, India
General enquiries: support@kilocare.in
Legal / privacy: legal@kilocare.in